In a nutshell

So glad you stopped by!

I’m Marjaana Jokinen, an information technology geek with a knack for customer success management but also learning & development and information design.  I have over 20 years of work experience with information technology, much of that time spent in Agile software teams.

In fact, this blog grew out of frustration back in 2017. I was unemployed at the time and everywhere I looked, companies were only hiring software developers (”devaaja” in Finnish). Back-end, front-end, full-stack… you name it. Nobody saw the need for a role that operates between people, information and technology, the ”information developer”, so I had to create one myself.

The texts in this blog are mostly in Finnish because that was another way to do something new about topics and trends related to customer success, techcomm and learntech. However, I will probably be writing more in English later on.

Connect with me on LinkedIn ( and have a chat. I’m also active on Twitter (@naanamar), though mostly in Finnish.